Integrated Ticketing System in Website Hosting
Our website hosting plans come with an integrated trouble ticket system, which is an essential part of our in-house created Hepsia Control Panel. In stark contrast with other similar tools, Hepsia will permit you to manage everything associated with the web hosting service itself in one and the same location – invoices, website files, emails, support tickets, etc., avoiding the need to use different interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with a few clicks of the mouse without needing to leave your Control Panel. During the process, you can select a category and our system will offer you a variety of help articles, which will provide you with more info and which may help you solve any specific issue before you actually send a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it is a weekend or a public holiday.