A ticketing system is the most common channel of correspondence that hosting providers offer to their customers. It’s typically part of the billing account and is the most effective way to deal with a problem that requires a certain period of time to investigate or that needs to be forwarded to a server admin. In this way, all comments given by either party will be stored in the exact same location in the event that somebody else wants to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which means that you’ll need to sign in and out of no less than 2 accounts in order to execute a specific operation or to contact the hosting company’s technical support team. In case you’d like to administer a handful of domain names and each one is hosted in its very own account, you’ll have to use even more accounts at the same time. On top of that, it can take a considerable span of time for the provider to respond to your ticket requests.

Integrated Ticketing System in Website Hosting

Our website hosting plans come with an integrated trouble ticket system, which is an essential part of our in-house created Hepsia Control Panel. In stark contrast with other similar tools, Hepsia will permit you to manage everything associated with the web hosting service itself in one and the same location – invoices, website files, emails, support tickets, etc., avoiding the need to use different interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with a few clicks of the mouse without needing to leave your Control Panel. During the process, you can select a category and our system will offer you a variety of help articles, which will provide you with more info and which may help you solve any specific issue before you actually send a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it is a weekend or a public holiday.