A Sixty–Minute Ticket Response Guarantee
Every single help request you send to us will be responded to within maximum sixty minutes. If for any reason whatsoever your trouble ticket or e–mail requires further assistance from an admin, we will timely forward it and leave a note to inform you that your matter is being worked on. If you make use of the Managed Servers package, all of the server administration services included there will be performed at a time that is convenient for you.
A Top–Notch Tech Support Service
We will be online for you 24–7 to answer any enquiries that you may have connected to our Website Control Panel or any of the apps that we have installed for you on the dedicated server. If you also need help handling server admin tasks, you can order our Managed Servers package, which includes backup space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures
A User–Friendly Help Area
We have provided the Website Control Panel with a detailed knowledge base, which features elaborate explanations of its features and functionalities. What’s more, we have made detailed video tutorials that will further instruct you how to perform a specific action or resolve a typically encountered issue. All the educational articles and the video tutorials are easily reachable from each Website Control Panel section through the Videos and Help buttons situated in the upper right corner.