Being able to get in touch with your website hosting supplier whenever you have any kind of questions or encounter any troubles is important and how quickly they will reply and react is usually crucial, in particular when your site is business-oriented, as more downtime could mean losing potential customers. The support solutions are a way to distinguish actual suppliers from resellers. The second usually answer only to emails or support tickets and you'll need to wait for a day or longer so as to get an answer. In case your problem needs several replies, you may end up losing a few days in order to get a basic problem fixed. When you use a legitimate and reliable website hosting provider, you will be able to get in touch with the support at any moment and receive an instant response whatever the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Website Hosting

Our website hosting plans come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting solutions well before you make an order or you're a current client and you have a question or some issue, you can contact us any time, which includes weekends and holidays. We have numerous channels to contact us - a couple of telephone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more complex matters or any matters that need extra time to investigate and take care of. Unlike a number of other website hosting suppliers, our trouble tickets feature a guaranteed max response time of just 1 hour, which means that regardless of what the trouble is, it will be resolved in a timely manner and you won't waste days to have something fixed.