One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how exactly does it boost user experience?
If you’ve ever got any inquiries connected to your web hosting account or if you experience a problem with your websites, you’ll need to get in touch with the web hosting company’s client support team. It may not matter how fast they will respond when you have a general query, but an issue such as a misapplied app update, for instance, may result in your site becoming broken or unavailable on the Internet. And the longer you have to wait for the support team to help you, the longer the site will be out of order. If you offer services or goods online, any outage will affect your website in an adverse way and you can lose existing or potential clients. Lots of hosting providers, chiefly resellers, respond to emails and tickets within 24 hours, but in the digital age that’s far too long, since visitors will rarely go back to a site that isn’t working correctly for a long period of time.
One-Hour Response Guarantee in Website Hosting
In case you are using any of our website hosting plans and you have a query or encounter a certain difficulty, you can contact us 24/7/365 by posting a trouble ticket or by writing an e-mail and we’ll make certain that you receive a reply in no more than sixty minutes. In case the issue can be solved, we’ll do it before we get back to you, whilst in case there is something that you have to do on your end, we’ll supply you with all the required details – what settings to check, what possible solutions to try out, and so on. Usually, you will obtain an answer within no more than 30 minutes, which means that waiting around for hours and hours on end or even for more than one day to get help is something impossible. Our one-hour reply guarantee is valid for any query that you might have – technical, billing or general.